Warranty & Our Customer Promise

WARRANTY FOR REFURBISHED PRODUCTS:
What is guaranteed with every order?
Regardless of the cosmetic grade you select, we guarantee:
  1. 100% Functionality: Every hardware component (cameras, speakers, buttons, Wi-Fi) works like new.
  2. Healthy Batteries: All batteries are tested to meet or exceed our strict health standards.
  3. Professional Cleaning: Every device is fully sanitized and polished before shipping.
🛡️ Warranty & Our Customer Promise
  • 3-Month Warranty: Every device comes with a free 3-month comprehensive warranty that covers any unexpected hardware or technical defects.
  • 14-Day Money-Back Guarantee: If you change your mind or are not completely satisfied with your item's cosmetic grade, you can return it unchanged to us within 14 days for a full refund or exchange—no questions asked.
📦 What comes in the box?
To reduce electronic waste and pass the savings on to you, we ship our devices in sustainable packaging. Inside your package, you will find:
  • Your premium refurbished device (100% sanitized)
  • A brand-new, high-quality charging cable
  • A SIM card tray ejection tool
Warranty & Guarantee Policy (Brand New Products)

Thank you for shopping with us. All brand-new, factory-sealed products available on our online storefront are sourced from authorized distribution networks and are backed by comprehensive warranty protections in strict compliance with  European Union consumer protection regulations.
  1. Standard 24-Month Consumer Warranty
    For all private individuals (consumers), this product includes a mandatory 24-Month (2-Year) Legal Warranty starting from the exact date listed on your purchase invoice or receipt. This warranty completely covers any structural manufacturing defects, internal hardware failures, or systemic malfunctions that occur during normal, intended use.
  2. Corporate & Business Purchases (B2B)
    Please note that EU consumer protection laws apply exclusively to private individuals. Purchases made by legal entities, companies, or registered businesses using a corporate code/VAT invoice carry a standard 12-Month (1-Year) Commercial Warranty unless explicitly stated otherwise by the manufacturer.
  3. Box Accessories & Battery Lifespan
    While the primary product is covered for 2 full years, original consumable components and accessories included inside the factory packaging (such as detachable charging cables, remote controls, wall adapters, or stylus pens) are subject to a limited 12-Month Manufacturer Warranty. Battery cells are guaranteed to perform at optimal capacity upon initial unboxing, but natural capacity degradation over time due to normal usage cycle wear is not classified as a manufacturing defect.
  4. Fast Local Service Processing
    To ensure a seamless experience, warranty claims during the initial manufacturer coverage period can be brought directly to any authorized brand service center locally or internationally. Alternatively, you can contact our store support team directly, and we will gladly facilitate the logistics, testing, and repair process for you.
  5. What is Excluded from Coverage?
    This warranty applies strictly to production faults and factory defects. It does not cover problems, damages, or failures resulting from:
  • Accidental drops, physical impact, crushed screens, or casing cracks.
  • Liquid spills, moisture exposure, or submersion beyond the device's official IP rating.
  • Thermal damage caused by exposing the item to extreme heat, cold, or incorrect electrical voltage.
  • Unauthorized hardware repairs, tampering, or opening of factory seals by non-certified technicians.
  • Software errors, operating system crashes, or data corruption resulting from malicious apps or custom firmware modification ("jailbreaking" or unauthorized flashing).
  • Standard cosmetic wear-and-tear accumulated over time through regular daily handling